I sent an emails to AOL asking them to cancel my account. They sent me what I believed was the confirmation of cancellation. I have received a letter after 8 months now claiming payment stating that the account was not cancelled. They have passed this onto a debt collection agency
What can I do I still have the email from them, see below....

Thanks for contacting AOL Broadband. We aim to help you have the best
possible online experience. You can get further assistance at any time
from the dedicated Help Channel.

We appreciate that you've taken the time to allow us an opportunity to
handle this for you. We truly apologize for any inconvenience this may
have caused you.

With reference to your query regarding the cancellation of your AOL
Broadband account, we would like to inform you that since a Broadband
account is always cancelled with immediate effect, a cancellation
initiation today will stop your account with immediate effect.

Your AOL Broadband account is outside contract and the elapsed time is
29 months and 1 week only.

Your bill date is 4th of every month and you have paid up to your next
bill date.

May we therefore advise you that if you wish to use your AOL Broadband
account up until your next billing date ( As you have already paid for
this service in advance) and then deactivate it, you may then use the
following link
http://myaolbroadband.co.uk/contact

or contact our Member services department on 0844 499 5555 for
assistance.

Please be informed that if you wish to transfer the Broadband to other
service provider, let me inform you that you will need to have a MAC
code, once the MAC code is generated, you can give it to the new
Provider then the provider will use it and then only the Broadband
would be migrated .

If you cancel the account before getting the MAC code, it will hamper
the transferring of your Broadband service to your new provider.

However, if you wish to use the AOL screen name then once your account
is cancelled, within the next 24 hours, we request you to please sign on
to AOL, using our website www.aol.co.uk, using Internet Explorer or any
other browser using your AOL screen name.

We hope you reconsider your decision to leave AOL, and look forward to
seeing you online again soon.

In case you have any further query regarding your account, we request
you to please send us a mail or call 0844 499 5555 for assistance.

Please note : All emails, and addresses in the addressbook, will be
lost and are not recoverable.

Kind regards,
Seema,
AOL Broadband Member Services.